Fold Paws Frequently Asked Questions: Everything You Need to Know

Shopping for your favorite furry family member should feel simple and stress-free! Below are answers to the most frequently asked questions about Fold Paws orders, shipping, returns, product safety, sizing, rewards, and more.

What is the return policy?

For pet hygiene and safety, all Fold Paws purchases are final sale except where required by law. We do not accept returns or exchanges for change-of-mind purchases. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Are any purchases final sale?

Yes. All purchases—including sale items, personalized or custom items, and gift cards—are final sale. Damaged, defective, or incorrect orders may be reviewed according to our policy.

When will I receive my order?

Orders are normally processed within 24–72 hours. After shipment, U.S. orders typically arrive within 5–8 business days. International delivery generally takes 7–20 business days. Weekends, holidays, severe weather, and carrier delays may affect delivery times.

Where are your products manufactured?

Our products are sourced and manufactured through carefully selected partners in the United States and around the world. The country of origin may vary by product. We select our products based on quality, function, comfort, style, and value.

How much does shipping cost?

Standard shipping is free on Fold Paws orders. Expedited shipping, when available, and international customs duties or import taxes are not included and may be the customer’s responsibility.

How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number. You can also select “Track” on our website and enter your tracking number to view the latest delivery status.

Will all my products arrive in the same package?

Not always. Fold Paws works with multiple fulfillment locations so products can ship from the warehouse with available inventory. Items from the same order may arrive separately, and each package may have its own tracking number.

Can I change or cancel my order after placing it?

Orders begin processing quickly and cannot be canceled once fulfillment has started. Please verify your products, colors, sizes, quantities, and shipping address before submitting your order. For an urgent address correction, email us immediately. Changes cannot be guaranteed.

What if my order arrives damaged, defective, or incorrect?

Email info@foldpaws.shop within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging. We will review your claim and contact you with the appropriate next steps.

How do I choose the correct size for my pet?

Review the measurements and recommended weight limits listed on the product page before ordering. Measure your pet carefully and compare those measurements with the product information. If you are unsure, contact us before placing your order.

Are Fold Paws products suitable for both cats and dogs?

Some products are designed specifically for cats or dogs, while others may be enjoyed by both. Always review the product description, recommended size, weight limits, and intended use before purchasing.

How can I keep my pet safe while using Fold Paws products?

Always supervise your pet during play and inspect toys and accessories regularly. Discontinue use if an item becomes damaged, loose, or excessively worn. Keep charging cables, packaging, and small detachable pieces away from unattended pets.

Do you ship internationally?

We ship to select international destinations available during checkout. International delivery normally takes 7–20 business days after processing. Customs duties, taxes, and import fees may be the recipient’s responsibility.

How do Fold Paws rewards and discounts work?

Join our email list and loyalty program before ordering, and use the same email address during checkout. Eligible rewards and promotions will be applied according to their offer terms. Checkout will confirm which discounts can be combined.

How can I contact Fold Paws?

Email us at info@foldpaws.shop and include your order number when requesting order assistance. Our team will respond as quickly as possible.

Thank you for choosing Fold Paws! We are here to help you find adorable, useful, and comfortable products for the pets who make every day better. Explore our latest pet accessories and bundles at FoldPaws.shop.