Return and Refunds

Returns and refunds

Updated October 2, 2026. You may request a return of an eligible unused item within 14 days after delivery. Items must be unworn and unused, with tags where supplied, and in their original packaging. Include proof of purchase.

Request a return

Email info@foldpaws.shop with your order number, item, and reason for the return. Please wait for approval and return instructions before sending anything back. Return shipping arrangements and any applicable shipping charges will be confirmed before you send the item.

Exceptions

Personalized or custom items and gift cards are not eligible for change-of-mind returns. These exclusions do not remove any rights for damaged, defective, or incorrect items.

Damaged, defective, or incorrect items

Inspect your order on arrival and contact us promptly with your order number and photographs of the item and packaging. We will review the issue and arrange the appropriate next steps.

Refunds and exchanges

We will notify you after inspecting your return. Approved refunds are sent to the original payment method within 10 business days; your bank may take additional time to post them. Contact us if more than 15 business days have passed after approval. For an exchange, contact us before returning your item so we can confirm availability and instructions.

Orders placed before this update remain subject to the terms offered at purchase. Nothing in this policy limits rights provided by applicable law, including applicable cancellation rights.